Slow performance and delays for Agreement Manager, CLM, and eSign (Incident 5674)

Summary

Slow performance and delays for Agreement Manager, CLM, and eSign (Incident 5674)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-08-27 11:27 PM UTC until 2026-08-28 01:18 AM UTC.

• Started

  Aug 27, 2026 · 11:39 PM

• Resolved

  Aug 28, 2026 · 1:49 AM

• Duration

  2h 9m

• Severity

  Minor

• ◐

  Investigating

  Aug 27 · 11:39 PM DocuSign

  We are investigating delays across the site.

• ◆

  Identified

  Aug 28 · 12:04 AM DocuSign

  We have identified the underlying cause and are working to implement a fix.

• ◆

  Identified

  Aug 28 · 12:25 AM DocuSign

  The issue has been identified and we continue our work to implement a fix.

• ◉

  Monitoring

  Aug 28 · 1:27 AM DocuSign

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Aug 28 · 1:49 AM DocuSign

  The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-08-27 11:27 PM UTC until 2026-08-28 01:18 AM UTC.