Degraded Task Processing and Latency across multiple services (Incident 5576)

Summary

Degraded Task Processing and Latency across multiple services (Incident 5576)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

• Started

  Aug 11, 2026 · 1:14 PM

• Resolved

  Aug 12, 2026 · 2:49 AM

• Duration

  13h 34m

• Severity

  Minor

• ◐

  Investigating

  Aug 11 · 1:14 PM DocuSign

  We are currently investigating issues where some customers may see latency or failures when generating documents. Engineering teams have been engaged and are actively triaging.

• ◐

  Investigating

  Aug 11 · 2:42 PM DocuSign

  We are continuing to investigate this issue.

• ◐

  Investigating

  Aug 11 · 4:12 PM DocuSign

  We continue to investigate the issue and additional resources have been engaged.

• ◆

  Identified

  Aug 11 · 5:08 PM DocuSign

  We have identified the issue and a fix is being implemented.

• ◆

  Identified

  Aug 11 · 5:58 PM DocuSign

  The issue has been identified and we continue our work to implement a fix.

• ◉

  Monitoring

  Aug 11 · 6:17 PM DocuSign

  A fix has been implemented and we are monitoring the results.

• ◆

  Identified

  Aug 11 · 6:54 PM DocuSign

  Our initial fix did not fully mitigate this issue. Our teams are continuing to work to implement a fix to resolve the issue.

• ◆

  Identified

  Aug 11 · 7:49 PM DocuSign

  We continue to work to implement a fix for the issue.

• ◉

  Monitoring

  Aug 11 · 9:09 PM DocuSign

  We continue to monitor the environment to ensure stability.

• ◉

  Monitoring

  Aug 12 · 12:16 AM DocuSign

  We continue to monitor the environment to ensure stability.

• ✓

  Resolved

  Aug 12 · 2:49 AM DocuSign

  The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.