Login Issues in AU region (Incident 5572)

Summary

Login Issues in AU region (Incident 5572)

Further monitoring has concluded that the fix implemented by our engineering teams has resolved this incident.

• Started

  Aug 11, 2026 · 4:49 AM

• Resolved

  Aug 11, 2026 · 6:50 AM

• Duration

  2h 1m

• Severity

  Major

• ◐

  Investigating

  Aug 11 · 4:49 AM DocuSign

  Some customers may be experiencing issues when attempting to sign in to Docusign in the AU region. Engineering teams have been engaged and we are actively triaging this issue.

• ◆

  Identified

  Aug 11 · 5:01 AM DocuSign

  Our engineering teams have identified the potential cause of this issue and we are in the process of deploying a fix.

• ◉

  Monitoring

  Aug 11 · 5:46 AM DocuSign

  Our engineering teams have deployed a fix to the affected environments and we are monitoring our telemetry to validate.

• ✓

  Resolved

  Aug 11 · 6:50 AM DocuSign

  Further monitoring has concluded that the fix implemented by our engineering teams has resolved this incident.