Customers may experience issues accessing the eSign Admin Settings page (Incident 5527)

Summary

Customers may experience issues accessing the eSign Admin Settings page (Incident 5527)

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

• Started

  Aug 5, 2026 · 1:29 AM

• Resolved

  Aug 5, 2026 · 4:42 AM

• Duration

  3h 13m

• Severity

  Minor

• ◐

  Investigating

  Aug 5 · 1:29 AM DocuSign

  We are investigating this issue.

• ◐

  Investigating

  Aug 5 · 2:17 AM DocuSign

  We are continuing to investigate this issue.

• ◆

  Identified

  Aug 5 · 3:14 AM DocuSign

  We have identified the issue and a fix is being implemented.

• ◆

  Identified

  Aug 5 · 4:20 AM DocuSign

  The issue has been identified and we continue our work to implement a fix.

• ◉

  Monitoring

  Aug 5 · 4:39 AM DocuSign

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Aug 5 · 4:42 AM DocuSign

  The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.