Elastic Support Portal unavailable

Summary

Elastic Support Portal unavailable

The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.

• Started

  Sep 16, 2026 · 1:17 PM

• Resolved

  Sep 16, 2026 · 3:38 PM

• Duration

  2h 21m

• Severity

  Major

• ◐

  Investigating

  Sep 16 · 1:17 PM Elastic

  We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate. If you need to contact support in the meantime, please contact support@elastic.co.

• ◉

  Monitoring

  Sep 16 · 2:49 PM Elastic

  We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.

• ✓

  Resolved

  Sep 16 · 3:38 PM Elastic

  The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.