ElevenLabs Status · History · Incident #151786

RESOLVED

Inbound Twilio calls experiencing intermittent connection failures

Minor · Started Oct 21, 2026 · 5:30 PM

Duration

64d 4h 46m
Severity

Minor
Detection lead

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User reports

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Summary

Inbound Twilio calls experiencing intermittent connection failures

Inbound calls are currently operational.

Started

Oct 21, 2026 · 5:30 PM
Resolved

Aug 18, 2026 · 12:43 PM
Duration

64d 4h 46m
Severity

Minor

Event timeline

How this incident unfolded

◆

Identified
Oct 21 · 5:30 PM ElevenLabs

From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
✓

Resolved
Oct 21 · 5:30 PM ElevenLabs

Inbound calls are currently operational.

Pattern

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