ElevenLabs Status · History · Incident #6503

RESOLVED

Inbound Twilio calls experiencing intermittent connection failures

Minor · Started Aug 18, 2026 · 12:39 PM

Duration

3m
Severity

Minor
Detection lead

—
User reports

—

Summary

Inbound Twilio calls experiencing intermittent connection failures

Inbound calls are currently operational.

Started

Aug 18, 2026 · 12:39 PM
Resolved

Aug 18, 2026 · 12:43 PM
Duration

3m
Severity

Minor

Event timeline

How this incident unfolded

◆

Identified
Aug 18 · 12:39 PM ElevenLabs

From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
✓

Resolved
Aug 18 · 12:43 PM ElevenLabs

Inbound calls are currently operational.

Pattern

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