EU Residency - Conversation history not showing for recent calls

Summary

EU Residency - Conversation history not showing for recent calls

Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.

• Started

  Sep 10, 2026 · 9:44 AM

• Resolved

  Sep 10, 2026 · 8:43 PM

• Duration

  10h 59m

• Severity

  Minor

• ◐

  Investigating

  Sep 10 · 9:44 AM ElevenLabs

  We are investigating an issue in the EU Residency where recent conversations are not showing up in history. The conversation history is not lost; there is just a lag in displaying it. Please note that this doesn't affect actual conversations; everything is working correctly. We are working on getting the history back up.

• ◆

  Identified

  Sep 10 · 10:19 AM ElevenLabs

  Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.

• ◆

  Identified

  Sep 10 · 4:21 PM ElevenLabs

  Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the [Text search](https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search "Text search") endpoint may continue to see failures as we continue to work to mitigate the issue.

• ✓

  Resolved

  Sep 10 · 8:43 PM ElevenLabs

  Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.