Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests

Summary

Increase in latency in the Global Residency for Speech-to-Text and Dubbing requests

After completing the monitoring stage, we have confirmed that STT latency has returned to baseline stability.

• Started

  Sep 4, 2026 · 1:55 PM

• Resolved

  Sep 4, 2026 · 9:01 PM

• Duration

  7h 5m

• Severity

  Minor

• ◐

  Investigating

  Sep 4 · 1:55 PM ElevenLabs

  We're investigating a latency increase on the Global Residency server for Speech-to-Text and Dubbing models, affecting a small subset of requests.

• ◆

  Identified

  Sep 4 · 2:16 PM ElevenLabs

  We've identified the root cause and are rolling out a fix. Error rates should be improving, and we're continuing to monitor.

• ◉

  Monitoring

  Sep 4 · 2:34 PM ElevenLabs

  The issue has been fixed, the error rate should be zero. We are currently monitoring the situation.

• ✓

  Resolved

  Sep 4 · 9:01 PM ElevenLabs

  After completing the monitoring stage, we have confirmed that STT latency has returned to baseline stability.