Delayed message delivery and signature imprinting issues

Summary

Delayed message delivery and signature imprinting issues

Email signature delivery is operating normally in the US again after mitigation by engineers. Between 14:20 and 14:54 UTC, customers may have experienced some minor delays whilst imprinting was retried internally and a small number of messages may have been delivered without a signature applied. We apologise for any disruption caused.

• Started

  Sep 8, 2026 · 3:02 PM

• Resolved

  Sep 8, 2026 · 3:54 PM

• Duration

  51m

• Severity

  Minor

• ◉

  Monitoring

  Sep 8 · 3:02 PM Exclaimer

  Engineers have applied a mitigation for the issue affecting mail processing that began at 14:37 UTC. Some messages experienced delays while imprinting was retried, and a small number of messages may have been sent without a signature applied. Our engineering team is continuing to monitor performance to confirm full recovery.

• ✓

  Resolved

  Sep 8 · 3:54 PM Exclaimer

  Email signature delivery is operating normally in the US again after mitigation by engineers. Between 14:20 and 14:54 UTC, customers may have experienced some minor delays whilst imprinting was retried internally and a small number of messages may have been delivered without a signature applied. We apologise for any disruption caused.