Extole Update to Service Sub-Processors

Minor · Started Oct 23, 2026 · 2:16 PM

Duration

< 1m
Severity

Minor
Detection lead

—
User reports

—

Summary

Extole Update to Service Sub-Processors

This is a notice of a new service sub-processor Extole clients may elect to use, OpenAI. Sub-processor purpose: Extole uses OpenAI to power its in-product AI Chat offered to client organizations. Data shared with OpenAI: As part of the AI Chat functionality, a client user may share limited PII for a program. The full list of Extole sub-processors is here: https://docs.extole.com/product/product-overview/security-and-compliance/gdpr-ccpa

Started

Oct 23, 2026 · 2:16 PM
Resolved

Oct 23, 2026 · 2:16 PM
Duration

< 1m
Severity

None

Event timeline

How this incident unfolded

✓

Resolved
Oct 23 · 2:16 PM Extole

This is a notice of a new service sub-processor Extole clients may elect to use, OpenAI. Sub-processor purpose: Extole uses OpenAI to power its in-product AI Chat offered to client organizations. Data shared with OpenAI: As part of the AI Chat functionality, a client user may share limited PII for a program. The full list of Extole sub-processors is here: https://docs.extole.com/product/product-overview/security-and-compliance/gdpr-ccpa