FreeAgent Status · History · Incident #12099

RESOLVED

Smart Capture Delays

Minor · Started Apr 7, 2026 · 3:53 PM

Duration

1h
Severity

Minor
Detection lead

—
User reports

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Summary

Smart Capture Delays

Smart Capture service has resumed. Some captures have failed to extract data and may need to be retried, we apologise for the inconvenience.

Started

Apr 7, 2026 · 3:53 PM
Resolved

Apr 7, 2026 · 4:54 PM
Duration

1h
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Apr 7 · 3:53 PM FreeAgent

We're currently investigating an issue with Smart Capture, receipt data extraction is delayed. We will update this page when the issue is resolved.
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Resolved
Apr 7 · 4:54 PM FreeAgent

Smart Capture service has resumed. Some captures have failed to extract data and may need to be retried, we apologise for the inconvenience.

Pattern

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