FreshBooks Status · History · Incident #151079

RESOLVED

FreshBooks - Component not working

Minor · Started Oct 20, 2026 · 4:09 PM

  • Duration

    19h 49m

  • Severity

    Minor

  • Detection lead

    —

  • User reports

    —

Summary

FreshBooks - Component not working

We have resolved the email delivery issue impacting FreshBooks customers with Yahoo email addresses. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.


  • Started

    Oct 20, 2026 · 4:09 PM

  • Resolved

    Oct 21, 2026 · 11:58 AM

  • Duration

    19h 49m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • ◐

    Investigating

    Oct 20 · 4:09 PM FreshBooks

    There’s currently an issue with FreshBooks emails sent to Yahoo email users. We’ve identified the problem and are working to fix it; however, at this time, you may not receive emails sent by FreshBooks if you are a Yahoo email user. Please check back for further updates.

  • ◉

    Monitoring

    Oct 20 · 6:01 PM FreshBooks

    Some customers with Yahoo email addresses may continue to experience delays receiving emails from FreshBooks, including login codes, verification and password reset emails. We’ve rolled out a change to improve delivery of login-related emails and are monitoring its impact, but some delays may persist. We’re working with our email provider on a full resolution and will post updates here.

  • ✓

    Resolved

    Oct 21 · 11:58 AM FreshBooks

    We have resolved the email delivery issue impacting FreshBooks customers with Yahoo email addresses. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

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