Integrations are not indexed or some repositories may appear missing

Summary

Integrations are not indexed or some repositories may appear missing

The incident has been resolved and all affected customers have been contacted by our team.

• Started

  Jan 29, 2024 · 10:06 AM

• Resolved

  Feb 15, 2024 · 11:06 AM

• Duration

  17d 1h

• Severity

  Major

• ◆

  Identified

  Jan 29 · 10:06 AM Git Integration for Jira

  Only for the Global region, some integrations are reporting indexing issues or repositories may appear missing. This affects specific accounts, it is not a generalized issue. The team is working on a fix and will update here as progress is made. We do expect that for some customers this incident will take up to 2 days to resolve.

• ◆

  Identified

  Jan 30 · 7:01 PM Git Integration for Jira

  Our technical team discovered corrupted files in a number of customer integrations. These files are limited to information about integrations and repositories -- no customer data was lost. While our team is still investigating the root cause behind the corrupted files, they've also identified a path for recovering files from backups. This work is expected to continue through Monday, Feb. 5 before it's fully complete. If you need a resolution earlier than that, please open a ticket with our support team and they will provide specific instructions for manually restoring your integrations: https://help.gitkraken.com/git-integration-for-jira-cloud/gij-cloud-contact-support/

• ◉

  Monitoring

  Feb 2 · 10:03 AM Git Integration for Jira

  We've restored the majority of the affected files for customers and now indexing should proceed as normal for those customers.

• ◉

  Monitoring

  Feb 15 · 11:05 AM Git Integration for Jira

  We are continuing to monitor for any further issues.

• ✓

  Resolved

  Feb 15 · 11:06 AM Git Integration for Jira

  The incident has been resolved and all affected customers have been contacted by our team.