Hootsuite Status · History · Incident #5955

RESOLVED

Platform Login Issues

Major · Started Jul 27, 2026 · 3:48 PM

  • Duration

    3h 57m

  • Severity

    Major

  • Detection lead

  • User reports

Summary

Platform Login Issues

We are able to confirm that the difficulties with logging into Hootsuite have been resolved. If you encounter any further issues with logging into Hootsuite, please reach out to our customer support team. Thank you for your patience.


  • Started

    Jul 27, 2026 · 3:48 PM

  • Resolved

    Jul 27, 2026 · 7:46 PM

  • Duration

    3h 57m

  • Severity

    Major

Event timeline

How this incident unfolded

  • Investigating

    Jul 27 · 3:48 PM Hootsuite

    Hey there. We are experiencing issues with logging into the Hootsuite platform. You may have trouble logging in with your email and password, or may see an error stating your organization is not set up for SSO. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding. Please subscribe to receive status updates.

  • Monitoring

    Jul 27 · 6:59 PM Hootsuite

    Our team identified the root cause and released an update to address the behavior — you should no longer experience trouble logging in with your email and password or see an error stating your organization is not set up for SSO. If you continue to experience any difficulties, please reach out to our support team. Thank you for your patience.

  • Resolved

    Jul 27 · 7:46 PM Hootsuite

    We are able to confirm that the difficulties with logging into Hootsuite have been resolved. If you encounter any further issues with logging into Hootsuite, please reach out to our customer support team. Thank you for your patience.

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