Hootsuite Status · History · Incident #6271

ACTIVE INCIDENT

Lumen by Talkwalker: Delayed data from Print, TV, Online, and Social sources

Minor · Started Aug 7, 2026 · 1:44 AM

  • Duration

    Ongoing

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

Lumen by Talkwalker: Delayed data from Print, TV, Online, and Social sources

We're aware that data from Print, TV, Online, and Social sources has not been updating since August 5. This is due to a service disruption at one of our third-party media data providers, who took systems offline as a precaution while they investigate and rebuild. The provider expects to begin restoring service over the weekend. We'll update this notice as we get more information. We apologize for the disruption and thank you for your patience.


  • Started

    Aug 7, 2026 · 1:44 AM

  • Status

    Monitoring

  • Duration

    Ongoing

  • Severity

    Minor

Event timeline

How this incident unfolded

  • Monitoring

    Aug 7 · 1:44 AM Hootsuite

    We're aware that data from Print, TV, Online, and Social sources has not been updating since August 5. This is due to a service disruption at one of our third-party media data providers, who took systems offline as a precaution while they investigate and rebuild. The provider expects to begin restoring service over the weekend. We'll update this notice as we get more information. We apologize for the disruption and thank you for your patience.

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