Lumen by Talkwalker: Delayed data from Print, TV, Online, and Social sources

Summary

Lumen by Talkwalker: Delayed data from Print, TV, Online, and Social sources

We're pleased to inform you that the issue affecting Lumen by Talkwalker data retrieval from our media data provider has been successfully resolved. The Metabase API connection with the media data provider has been fully restored, and data flow (Print, TV, Online, and Social sources) has resumed as normal. Content published during the outage window has been backfilled. Thank you for your patience and cooperation throughout this incident.

• Started

  Aug 7, 2026 · 1:44 AM

• Resolved

  Sep 11, 2026 · 5:40 AM

• Duration

  35d 3h 55m

• Severity

  Minor

• ◉

  Monitoring

  Aug 7 · 1:44 AM Hootsuite

  We're aware that data from Print, TV, Online, and Social sources has not been updating since August 5. This is due to a service disruption at one of our third-party media data providers, who took systems offline as a precaution while they investigate and rebuild. The provider expects to begin restoring service over the weekend. We'll update this notice as we get more information. We apologize for the disruption and thank you for your patience.

• ◉

  Monitoring

  Aug 12 · 2:35 AM Hootsuite

  Update: Our media data provider has restored the underlying service that was affected by their outage. We're completing the steps required on our side to reconnect and resume data flow. Once reconnected, content published during the outage window will be backfilled, which may take a few additional days to fully populate. We'll post another update once data flow has resumed, along with a backfill estimate. Thanks for your continued patience.

• ✓

  Resolved

  Sep 11 · 5:40 AM Hootsuite

  We're pleased to inform you that the issue affecting Lumen by Talkwalker data retrieval from our media data provider has been successfully resolved. The Metabase API connection with the media data provider has been fully restored, and data flow (Print, TV, Online, and Social sources) has resumed as normal. Content published during the outage window has been backfilled. Thank you for your patience and cooperation throughout this incident.