IONOS Status · History · Incident #139439

RESOLVED

Incident Report for Customer Service Support Tool

Major · Started Sep 21, 2026 · 7:39 AM

Duration

8h 39m
Severity

Major
Detection lead

—
User reports

—

Summary

Incident Report for Customer Service Support Tool

The systems are stable and all services are functioning normally again.

Started

Sep 21, 2026 · 7:39 AM
Resolved

Sep 21, 2026 · 4:19 PM
Duration

8h 39m
Severity

Major

Event timeline

How this incident unfolded

◆

Identified
Sep 21 · 7:39 AM IONOS

Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.
◆

Identified
Sep 21 · 8:32 AM IONOS

We are still working on resolving the technical issue.
✓

Resolved
Sep 21 · 4:19 PM IONOS

The systems are stable and all services are functioning normally again.

Pattern

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