Degraded performance affecting Jira Software and Jira Service Management

Summary

Degraded performance affecting Jira Software and Jira Service Management

On 11 September 2026, Between 07:02 UTC and 07:56 UTC, some Jira Software and Jira Service Management users may have experienced degraded performance and errors when accessing Work Items and Boards. The issue has now been resolved, and all services are operating normally.

• Started

  Sep 11, 2026 · 7:46 AM

• Resolved

  Sep 11, 2026 · 8:37 AM

• Duration

  51m

• Severity

  Minor

• ◐

  Investigating

  Sep 11 · 7:46 AM Jira Software

  We are investigating reports of an issue affecting Jira Software and Jira Service Management. Affected users may experience errors or delays when loading issue views and viewing boards. We are working to identify the root cause and will provide an update as more information becomes available.

• ◉

  Monitoring

  Sep 11 · 8:06 AM Jira Software

  A mitigation has been deployed, and we are observing recovery across Jira Software and Jira Service Management issue views and boards. Our engineering teams are closely monitoring the environment to ensure sustained stability. We will provide another update once full resolution is confirmed or within 60 minutes.

• ✓

  Resolved

  Sep 11 · 8:37 AM Jira Software

  On 11 September 2026, Between 07:02 UTC and 07:56 UTC, some Jira Software and Jira Service Management users may have experienced degraded performance and errors when accessing Work Items and Boards. The issue has now been resolved, and all services are operating normally.