Degraded Performance Accessing Jira

Minor · Started Sep 24, 2026 · 8:52 AM

Duration

2h 53m
Severity

Minor
Detection lead

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User reports

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Summary

Degraded Performance Accessing Jira

On Sept 24th, 2026, between 07:28 to 08:08 UTC, some Jira users may have experienced errors or degraded performance when accessing Jira and viewing issues. The issue has now been resolved and the service is operating normally for all customers.

Started

Sep 24, 2026 · 8:52 AM
Resolved

Sep 24, 2026 · 11:46 AM
Duration

2h 53m
Severity

None

Event timeline

How this incident unfolded

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Monitoring
Sep 24 · 8:52 AM Jira Software

We have been tracking an issue impacting Jira where users may have encountered errors or degraded performance accessing Jira and viewing issues. Mitigations are in place and we are seeing positive signs of recovery. Our teams are continuing to monitor the situation, and we expect to confirm resolution within the next 60 minutes.
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Monitoring
Sep 24 · 10:34 AM Jira Software

We are continuing to closely monitor the situation to ensure full stability across Jira. Recovery signs remain steady. Our next update will be shared in 60 minutes, or sooner.
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Resolved
Sep 24 · 11:46 AM Jira Software

On Sept 24th, 2026, between 07:28 to 08:08 UTC, some Jira users may have experienced errors or degraded performance when accessing Jira and viewing issues. The issue has now been resolved and the service is operating normally for all customers.