Degraded Performance Viewing Issues and Boards

Summary

Degraded Performance Viewing Issues and Boards

On September 24th 2026, some Jira and JSM users in the US region may have experienced a performance degradation impacting Jira issue creation, issue viewing, and board loading. The issue has now been resolved, and the service is operating normally for all affected customers.

• Started

  Sep 24, 2026 · 1:54 PM

• Resolved

  Sep 24, 2026 · 3:53 PM

• Duration

  1h 58m

• Severity

  Minor

• ◐

  Investigating

  Sep 24 · 1:54 PM Jira Software

  We continue to investigate the issue impacting Jira issue creation, issue viewing, and board loading. Our teams remain engaged on identifying a resolution. We will provide the next update in 1 hour, or sooner if there is material progress.

• ◉

  Monitoring

  Sep 24 · 2:58 PM Jira Software

  Mitigations have been deployed and we are seeing positive signs of recovery across Jira. Issues viewing work items, loading boards, and creating tickets are subsiding. We are continuing to monitor system health to ensure full stability and will share our next update within 60 minutes.

• ✓

  Resolved

  Sep 24 · 3:53 PM Jira Software

  On September 24th 2026, some Jira and JSM users in the US region may have experienced a performance degradation impacting Jira issue creation, issue viewing, and board loading. The issue has now been resolved, and the service is operating normally for all affected customers.