MyKinsta Support System Messages Delayed

Summary

MyKinsta Support System Messages Delayed

This has been resolved.

• Started

  Aug 3, 2026 · 2:04 PM

• Resolved

  Aug 3, 2026 · 5:42 PM

• Duration

  3h 37m

• Severity

  Critical

• ◐

  Investigating

  Aug 3 · 2:04 PM Kinsta

  Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.

• ◆

  Identified

  Aug 3 · 2:09 PM Kinsta

  We've identified the issue as being with our upstream provider, Intercom. We are reaching out to them to resolve this.

• ◆

  Identified

  Aug 3 · 2:25 PM Kinsta

  Intercom has updated their status page for this issue: https://www.finstatus.com/us-hosting

• ◆

  Identified

  Aug 3 · 2:41 PM Kinsta

  We are continuing to work on a fix for this issue with our support system provider.

• ◆

  Identified

  Aug 3 · 3:45 PM Kinsta

  Intercom is currently working on a resolution for this issue, and we will update again once that is in place.

• ◉

  Monitoring

  Aug 3 · 4:30 PM Kinsta

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Aug 3 · 5:42 PM Kinsta

  This has been resolved.