Mykinsta file manager issue with uploading larger files

Summary

Mykinsta file manager issue with uploading larger files

We have determined that this is caused by an update to our network firewall systems for security. We will continue to explore other options for allowing larger uploads through MyKinsta, but at this time, files larger than 500MB should now only be uploaded via SFTP. If you have any other questions, please contact our support team via chat from your MyKinsta dashboard, or by emailing us at support@kinsta.com.

• Started

  Aug 11, 2026 · 9:02 AM

• Resolved

  Aug 28, 2026 · 7:10 PM

• Duration

  17d 10h 7m

• Severity

  Minor

• ◐

  Investigating

  Aug 11 · 9:02 AM Kinsta

  We are currently investigating reports of issues with uploading larger files (100+ MB).

• ◐

  Investigating

  Aug 11 · 2:03 PM Kinsta

  We are continuing to investigate the issue.

• ◐

  Investigating

  Aug 12 · 1:55 AM Kinsta

  We are continuing to investigate the issue.

• ◐

  Investigating

  Aug 12 · 1:52 PM Kinsta

  We are continuing to investigate the issue.

• ◐

  Investigating

  Aug 13 · 1:17 AM Kinsta

  We are continuing to investigate the issue.

• ◐

  Investigating

  Aug 13 · 2:01 PM Kinsta

  We are continuing to investigate the issue.

• ◐

  Investigating

  Aug 14 · 5:36 AM Kinsta

  We are continuing to investigate the issue and apologize for the inconvenience.

• ◐

  Investigating

  Aug 14 · 1:55 PM Kinsta

  The issue is still being investigated by our engineers.

• ◐

  Investigating

  Aug 15 · 5:46 PM Kinsta

  Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.

• ◐

  Investigating

  Aug 16 · 3:43 AM Kinsta

  Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.

• ◐

  Investigating

  Aug 17 · 1:42 AM Kinsta

  Our engineers are continuing to investigate into the issue. We apologize for any inconvenience this causes.

• ◐

  Investigating

  Aug 18 · 2:16 PM Kinsta

  We are still investigating the issue. Thank you for your patience.

• ◐

  Investigating

  Aug 19 · 8:06 AM Kinsta

  We are still investigating the issue. Thank you for your patience.

• ◐

  Investigating

  Aug 19 · 2:18 PM Kinsta

  We are still investigating the issue. Thank you for your patience.

• ◐

  Investigating

  Aug 21 · 5:59 AM Kinsta

  The issue is still being investigated by our engineers.

• ◐

  Investigating

  Aug 21 · 2:05 PM Kinsta

  The issue is still being investigated by our engineers.

• ◐

  Investigating

  Aug 23 · 2:08 AM Kinsta

  The issue is still being investigated by our engineers. We appreciate your continued patience.

• ◐

  Investigating

  Aug 24 · 2:06 PM Kinsta

  The issue is still being investigated by our engineers. We appreciate your continued patience.

• ◐

  Investigating

  Aug 25 · 2:02 PM Kinsta

  We are still investigating the issue, thank you for your continued patience.

• ◐

  Investigating

  Aug 26 · 8:10 AM Kinsta

  We are still investigating the issue, thank you for your continued patience.

• ◐

  Investigating

  Aug 26 · 2:03 PM Kinsta

  We are still investigating the issue, thank you for your continued patience.

• ◐

  Investigating

  Aug 27 · 3:20 AM Kinsta

  We are still investigating the issue, thank you for your continued patience.

• ◐

  Investigating

  Aug 27 · 3:28 AM Kinsta

  We are still investigating the issue, thank you for your continued patience.

• ◐

  Investigating

  Aug 27 · 2:20 PM Kinsta

  The issue is still being investigated by our engineers. We appreciate your continued patience.

• ◐

  Investigating

  Aug 28 · 2:08 PM Kinsta

  Our investigation is still underway and is likely to continue into next week. We thank you for your continued patience.

• ✓

  Resolved

  Aug 28 · 7:10 PM Kinsta

  We have determined that this is caused by an update to our network firewall systems for security. We will continue to explore other options for allowing larger uploads through MyKinsta, but at this time, files larger than 500MB should now only be uploaded via SFTP. If you have any other questions, please contact our support team via chat from your MyKinsta dashboard, or by emailing us at support@kinsta.com.