Elevated flow recipient skips

Minor · Started Oct 28, 2026 · 5:49 PM

Duration

Ongoing
Severity

Minor
Detection lead

—
User reports

—

Summary

Elevated flow recipient skips

Between 11:00 AM US/Eastern and 5:00 PM US/Eastern on October 28, 2026, some customers may have seen flows skip profiles with the skip reason "Incorrectly Triggered," shown in flow and profile activity. Flows are no longer skipping profiles for this reason, and we are reprocessing impacted profiles. No action is needed from customers, and we will confirm once reprocessing is complete. We continue to monitor closely.

Started

Oct 28, 2026 · 5:49 PM
Status

Monitoring
Duration

Ongoing
Severity

None

Event timeline

How this incident unfolded

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Monitoring
Oct 28 · 5:49 PM Klaviyo

Between 11:00 AM US/Eastern and 5:00 PM US/Eastern on October 28, 2026, some customers may have seen flows skip profiles with the skip reason "Incorrectly Triggered," shown in flow and profile activity. Flows are no longer skipping profiles for this reason, and we are reprocessing impacted profiles. No action is needed from customers, and we will confirm once reprocessing is complete. We continue to monitor closely.