Performance degradation of our services

Summary

Performance degradation of our services

We see that the issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that the infrastructure is healthy, and we are not seeing further errors. Throughout the degradation, our platform was able to maintain service continuity. We appreciate your patience and understanding while we coordinated our efforts with the cloud provider’s engineers to address the issue.

• Started

  Jan 20, 2026 · 11:28 PM

• Resolved

  Jan 21, 2026 · 1:43 AM

• Duration

  2h 14m

• Severity

  Minor

• ◐

  Investigating

  Jan 20 · 11:28 PM LiveChat

  We noticed a performance degradation in our services related to issues with our cloud provider. We're currently investigating this issue.

• ◐

  Investigating

  Jan 21 · 12:08 AM LiveChat

  We have received a communication from the cloud provider's engineers stating that they are reviewing our case.

• ◐

  Investigating

  Jan 21 · 12:48 AM LiveChat

  We are still investigating the situation and working with our cloud provider engineers to implement the fix.

• ◉

  Monitoring

  Jan 21 · 1:28 AM LiveChat

  After discussing the issue with our admins, the cloud provider engineers are still working on the case and investigating further. Currently, we are not seeing any further issues, but we are still monitoring the situation.

• ✓

  Resolved

  Jan 21 · 1:43 AM LiveChat

  We see that the issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that the infrastructure is healthy, and we are not seeing further errors. Throughout the degradation, our platform was able to maintain service continuity. We appreciate your patience and understanding while we coordinated our efforts with the cloud provider’s engineers to address the issue.