Outage of backend system supporting Marvel

Summary

Outage of backend system supporting Marvel

Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.

• Started

  Feb 20, 2024 · 11:02 AM

• Resolved

  Feb 20, 2024 · 2:21 PM

• Duration

  3h 19m

• Severity

  Major

• ◐

  Investigating

  Feb 20 · 11:02 AM Marvel

  We are currently investigating this issue.

• ◆

  Identified

  Feb 20 · 11:43 AM Marvel

  The issue has been identified and a fix is being implemented.

• ◆

  Identified

  Feb 20 · 11:44 AM Marvel

  We are continuing to work on a fix for this issue.

• ◉

  Monitoring

  Feb 20 · 1:10 PM Marvel

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Feb 20 · 2:21 PM Marvel

  Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.