Enterprise Guard Admin Console issues

Summary

Enterprise Guard Admin Console issues

The _issue_ affecting Enterprise Guard customers has been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.

• Started

  Jan 22, 2026 · 5:31 PM

• Resolved

  Jan 22, 2026 · 10:13 PM

• Duration

  4h 42m

• Severity

  Major

• ◐

  Investigating

  Jan 22 · 5:31 PM Miro

  We are currently investigating reports of _Errors_ affecting _Enterprise Guard users_. Users may experience increased error rates in the Admin Console, while try to work with Content Explorer. Our engineering team has already identified the root cause working to mitigate the issue. We apologize for any inconvenience this may cause and appreciate your patience.

• ◆

  Identified

  Jan 22 · 5:36 PM Miro

  We identified the cause of the _increased error rates for Content Explorer and other parts of Admin console for Enterprise Guard users_. The issue is related to _a database issue._ We are actively working on a fix to restore normal performance. We will provide further updates as they are available_._

• ◆

  Identified

  Jan 22 · 8:36 PM Miro

  We are continuing to work on resolving the issue. _We are monitoring the process and_ aiming to fully restore performance shortly.

• ✓

  Resolved

  Jan 22 · 10:13 PM Miro

  The _issue_ affecting Enterprise Guard customers has been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.