Netlify Status · History · Incident #161030

ACTIVE INCIDENT

Delayed Support Email Delivery to Microsoft 365 and Outlook Mailboxes

Minor · Started Nov 13, 2026 · 10:29 AM

Duration

Ongoing
Severity

Minor
Detection lead

—
User reports

—

Summary

Delayed Support Email Delivery to Microsoft 365 and Outlook Mailboxes

We are monitoring email delivery and will provide another update once delivery is back to normal.

Started

Nov 13, 2026 · 10:29 AM
Status

Monitoring
Duration

Ongoing
Severity

Minor

Event timeline

How this incident unfolded

◆

Identified
Nov 13 · 10:29 AM Netlify

We are aware that some Netlify Support email responses to customers using Microsoft 365 and Outlook-hosted mailboxes are experiencing delivery delays. These delays appear to be related to an ongoing Microsoft Exchange Online service disruption, with some messages being temporarily deferred by Microsoft's mail servers. Our Support team continues to process and respond to tickets, but affected customers may experience delays receiving our replies. We are monitoring email delivery and will provide an update as Microsoft's service recovers.
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Monitoring
Nov 13 · 6:47 PM Netlify

We are monitoring email delivery and will provide another update once delivery is back to normal.

Pattern

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