Delayed support responses

Summary

Delayed support responses

All impacted services have now fully recovered.

• Started

  Sep 18, 2026 · 9:36 PM

• Resolved

  Sep 19, 2026 · 1:10 AM

• Duration

  3h 33m

• Severity

  None

• ◆

  Identified

  Sep 18 · 9:36 PM OpenAI

  Some users are experiencing delayed responses from OpenAI Support by email and chat. We’re investigating and will share updates as we learn more.

• ◉

  Monitoring

  Sep 18 · 9:59 PM OpenAI

  We have applied the mitigation and are monitoring the recovery. Some support responses by email and chat may still be delayed while we work through affected cases.

• ✓

  Resolved

  Sep 19 · 1:10 AM OpenAI

  All impacted services have now fully recovered.