OpenAI Status · History · Incident #140758

RESOLVED

Mobile users unable to see Work Mode and the Model Picker

Minor · Started Sep 23, 2026 · 11:25 PM

Duration

24m
Severity

Minor
Detection lead

—
User reports

—

Summary

Mobile users unable to see Work Mode and the Model Picker

All impacted services have now fully recovered.

Started

Sep 23, 2026 · 11:25 PM
Resolved

Sep 23, 2026 · 11:49 PM
Duration

24m
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Sep 23 · 11:25 PM OpenAI

We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT. We are working on implementing a mitigation.
◉

Monitoring
Sep 23 · 11:32 PM OpenAI

We have applied the mitigation and are monitoring the recovery.
✓

Resolved
Sep 23 · 11:49 PM OpenAI

All impacted services have now fully recovered.

Pattern

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