OpenAI Status · History · Incident #152486

RESOLVED

New Ad Accounts failing to provision admins

Minor · Started Oct 22, 2026 · 7:36 PM

Duration

4h 31m
Severity

Minor
Detection lead

—
User reports

—

Summary

New Ad Accounts failing to provision admins

All impacted services have now fully recovered.

Started

Oct 22, 2026 · 7:36 PM
Resolved

Oct 23, 2026 · 12:07 AM
Duration

4h 31m
Severity

Minor

Event timeline

How this incident unfolded

◆

Identified
Oct 22 · 7:36 PM OpenAI

We have identified that new ad accounts are failing to assign their creator admin. We are investigating the issue.
◆

Identified
Oct 22 · 9:30 PM OpenAI

We have identified the issue and are working to implement the mitigation.
◉

Monitoring
Oct 22 · 11:45 PM OpenAI

We have applied the mitigation and are monitoring the recovery.
✓

Resolved
Oct 23 · 12:07 AM OpenAI

All impacted services have now fully recovered.

Pattern

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