OpenAI Status · History · Incident #153093

RESOLVED

Help Center Chat Support Degraded

Minor · Started Oct 23, 2026 · 9:30 PM

Duration

32m
Severity

Minor
Detection lead

—
User reports

Peak 1/hr

Summary

Help Center Chat Support Degraded

All impacted services have now fully recovered.

Started

Oct 23, 2026 · 9:30 PM
Resolved

Oct 23, 2026 · 10:02 PM
Duration

32m
Severity

None

Event timeline

How this incident unfolded

◐

Investigating
Oct 23 · 9:30 PM OpenAI

We’re currently experiencing degraded performance with the Help Center chat support experience. While we work to resolve the issue, we recommend contacting our Support team via email at [support@openai.com](mailto:support@openai.com "support@openai.com") for assistance. We apologize for the inconvenience and will provide updates as they become available.
◉

Monitoring
Oct 23 · 9:52 PM OpenAI

We have applied the mitigation and are monitoring the recovery.
✓

Resolved
Oct 23 · 10:02 PM OpenAI

All impacted services have now fully recovered.

User reports · incident window

Report volume over time

Hourly report count. Red bars mark the incident window.

Peak: 1 reports/hr

← Before incident After →

Pattern

Other recent incidents

Browse full incident history →

Get an email when OpenAI opens, updates or resolves an incident.

Add it as a dependency monitor. The Free plan includes one.

Start Monitoring Free