[EU/CA][Storage] - Object Storage S3 incident notification

Summary

[EU/CA][Storage] - Object Storage S3 incident notification

We are pleased to inform you that the incident affecting our Object Storage S3 offering has been resolved. <b>Start time :</b> 07/10/2026 12:36 UTC <b>End time :</b> 07/10/2026 13:20 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. List of regions impacted from 12:36 UTC till 12:47 UTC: SBG, LIM, WAW, SGP, SYD, MUM, EU-SOUTH-MIL-A, EU-SOUTH-MIL-B and EU-SOUTH-MIL-C. List of regions impacted from 12:36 UTC till 13:20 UTC: GRA, BHS, RBX, ERI, YYZ and EU-WEST-PAR-A. We apologize for any inconvenience caused and appreciate your understanding.

• Started

  Oct 7, 2026 · 1:11 PM

• Resolved

  Oct 7, 2026 · 2:02 PM

• Duration

  50m

• Severity

  Major

• ◐

  Investigating

  Oct 7 · 1:11 PM OVHcloud

  We are currently investigating an incident affecting our Storage offering, which is causing temporary availability issue in the EU and CA regions. Here are some supplementary details : <b>Start time :</b> 07/10/2026 12:36 UTC <b>Impacted Service(s) :</b> For these regions, you might have issues to access your S3 buckets and objects. Your compute and volume services already running are not impacted. <b>Customers Impact :</b> Customers are temporarily facing 503/500 errors when trying to access their S3 buckets and objects. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

• ◉

  Monitoring

  Oct 7 · 1:43 PM OVHcloud

  Service has been fully restored since 07/10/2026 13:41 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 07/10/2026 12:36 UTC <b>Impacted Service(s) :</b> No more issue observed for Object Storage S3. <b>Customers Impact :</b> Customers are no longer facing 503/500 errors when trying to access their S3 buckets and objects We apologize for any inconvenience caused and appreciate your understanding.

• ✓

  Resolved

  Oct 7 · 2:02 PM OVHcloud

  We are pleased to inform you that the incident affecting our Object Storage S3 offering has been resolved. <b>Start time :</b> 07/10/2026 12:36 UTC <b>End time :</b> 07/10/2026 13:20 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. List of regions impacted from 12:36 UTC till 12:47 UTC: SBG, LIM, WAW, SGP, SYD, MUM, EU-SOUTH-MIL-A, EU-SOUTH-MIL-B and EU-SOUTH-MIL-C. List of regions impacted from 12:36 UTC till 13:20 UTC: GRA, BHS, RBX, ERI, YYZ and EU-WEST-PAR-A. We apologize for any inconvenience caused and appreciate your understanding.