[GRA][Public Cloud] - Instance incident notification

Summary

[GRA][Public Cloud] - Instance incident notification

We are pleased to inform you that the incident affecting our Public Cloud offering has been resolved. <b>Start time :</b> 24/10/2026 14:54 UTC <b>End time :</b> 25/09/2026 00:45 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

• Started

  Oct 24, 2026 · 3:30 PM

• Resolved

  Oct 25, 2026 · 3:49 AM

• Duration

  12h 19m

• Severity

  Major

• ◐

  Investigating

  Oct 24 · 3:30 PM OVHcloud

  We are currently experiencing an incident affecting our Public Cloud offering in the GRA region. Please find the details of this incident below : <b>Start time :</b> 24/10/2026 14:54 UTC <b>Impacted Service(s) :</b> Some instances in the GRA region are unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their instances located on the specified region. <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. <b>Ongoing Actions :</b> Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

• ◆

  Identified

  Oct 24 · 3:32 PM OVHcloud

  The issue has been identified and a fix is being implemented.

• ◆

  Identified

  Oct 24 · 5:43 PM OVHcloud

  We have new information regarding the incident that affected your service(s). Please find below an update on the situation: <b>Update : </b> Most of the services are now available again. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

• ✓

  Resolved

  Oct 25 · 3:49 AM OVHcloud

  We are pleased to inform you that the incident affecting our Public Cloud offering has been resolved. <b>Start time :</b> 24/10/2026 14:54 UTC <b>End time :</b> 25/09/2026 00:45 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.