Live chat is currently unavailable

Summary

Live chat is currently unavailable

Live chat is working properly, and the incident should be fully resolved.

• Started

  Aug 3, 2026 · 7:50 AM

• Resolved

  Aug 3, 2026 · 10:55 AM

• Duration

  3h 4m

• Severity

  Critical

• ◐

  Investigating

  Aug 3 · 7:50 AM PandaDoc

  Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting). If you've submitted a support request, our team is still working through the queue, and reply times may be delayed. We appreciate your patience and will restore chat as soon as possible.

• ◐

  Investigating

  Aug 3 · 8:18 AM PandaDoc

  We are continuing to investigate this issue.

• ◉

  Monitoring

  Aug 3 · 9:40 AM PandaDoc

  Live chat should be available for users now. The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

• ✓

  Resolved

  Aug 3 · 10:55 AM PandaDoc

  Live chat is working properly, and the incident should be fully resolved.