Pencil Status · History · Incident #41030

RESOLVED

Login Issue on app.trypencil.com

Major · Started Aug 3, 2026 · 3:58 AM

  • Duration

    18m

  • Severity

    Major

  • Detection lead

  • User reports

Summary

Login Issue on app.trypencil.com

This incident has been resolved.


  • Started

    Aug 3, 2026 · 3:58 AM

  • Resolved

    Aug 3, 2026 · 4:17 AM

  • Duration

    18m

  • Severity

    Major

Event timeline

How this incident unfolded

  • Investigating

    Aug 3 · 3:58 AM Pencil

    We are currently investigating an issue affecting login to app.trypencil.com. Some users may be unable to sign in or may experience errors during authentication. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide another update as soon as we have more information.

  • Investigating

    Aug 3 · 4:16 AM Pencil

    We are continuing to investigate this issue.

  • Resolved

    Aug 3 · 4:17 AM Pencil

    This incident has been resolved.

Get alerted before the next Pencil outage.

Pulsetic catches degradations minutes before vendors acknowledge them.