Prisma Status · History · Incident #6076

RESOLVED

Degraded service for Accelerate cold starts

Minor · Started Jul 31, 2026 · 12:27 PM

  • Duration

    59m

  • Severity

    Minor

  • Detection lead

  • User reports

Summary

Degraded service for Accelerate cold starts

Responses from Cloudflare's API have returned to nominal behavior and Accelerate has recovered.


  • Started

    Jul 31, 2026 · 12:27 PM

  • Resolved

    Jul 31, 2026 · 1:27 PM

  • Duration

    59m

  • Severity

    Minor

Event timeline

How this incident unfolded

  • Investigating

    Jul 31 · 12:27 PM Prisma

    We are investigating an upstream service provider incident impacting Accelerate cold starts in all regions. Impact: Allocations of new query engines may be delayed or fail. Root cause: Accelerate is receiving degraded responses from Cloudflare's DNS API. Workarounds: TCP connections for Prisma Postgres databases are unaffected.

  • Resolved

    Jul 31 · 1:27 PM Prisma

    Responses from Cloudflare's API have returned to nominal behavior and Accelerate has recovered.

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