Prisma Status · History · Incident #6119

RESOLVED

Accelerate is slow to provision new query engines in eu-west-3

Minor · Started Aug 3, 2026 · 10:01 AM

Duration

46m
Severity

Minor
Detection lead

—
User reports

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Summary

Accelerate is slow to provision new query engines in eu-west-3

This incident has been resolved.

Started

Aug 3, 2026 · 10:01 AM
Resolved

Aug 3, 2026 · 10:47 AM
Duration

46m
Severity

Minor

Event timeline

How this incident unfolded

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Monitoring
Aug 3 · 10:01 AM Prisma

We have identified an upstream infrastructure provider issue affecting the eu-west-3 region. Accelerate is experiencing issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: AWS EC2 instance capacity saturation Workarounds: None identified
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Resolved
Aug 3 · 10:47 AM Prisma

This incident has been resolved.

Pattern

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