Accelerate is unable to provision new query engines in eu-west-3

Summary

Accelerate is unable to provision new query engines in eu-west-3

This incident has been resolved.

• Started

  Sep 1, 2026 · 6:52 AM

• Resolved

  Sep 1, 2026 · 9:16 AM

• Duration

  2h 24m

• Severity

  Major

• ◆

  Identified

  Sep 1 · 6:52 AM Prisma

  Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified

• ◉

  Monitoring

  Sep 1 · 8:15 AM Prisma

  The capacity problems have subsided. We are monitoring the situation.

• ◆

  Identified

  Sep 1 · 8:34 AM Prisma

  Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified

• ◉

  Monitoring

  Sep 1 · 8:59 AM Prisma

  The capacity problems have subsided. We are monitoring the situation.

• ✓

  Resolved

  Sep 1 · 9:16 AM Prisma

  This incident has been resolved.