Partial Service Outage - Metadata Service

Summary

Partial Service Outage - Metadata Service

The incident has been resolved.

• Started

  Jul 10, 2025 · 5:58 PM

• Resolved

  Jul 10, 2025 · 6:26 PM

• Duration

  28m

• Severity

  Major

• ◐

  Investigating

  Jul 10 · 5:58 PM Prodly

  We are currently experience an outage of our backend metadata service. Impact: Metadata jobs are being stuck in the queue and not being processed. The Prodly DevOps team is actively investigating the issue. We will provide updates here as soon as more information is available. Thank you for your patience.

• ◆

  Identified

  Jul 10 · 6:00 PM Prodly

  The issue with the backend service has been identified and we are restarting the service.

• ◉

  Monitoring

  Jul 10 · 6:06 PM Prodly

  The service has been restarted and is starting to pick up the jobs that were sitting in the queue. The DevOps team is continuing to monitor.

• ◉

  Monitoring

  Jul 10 · 6:11 PM Prodly

  All metadata jobs that were previously queued have now been completed.

• ✓

  Resolved

  Jul 10 · 6:26 PM Prodly

  The incident has been resolved.