Elevated API error rates for some customers

Summary

Elevated API error rates for some customers

This incident has been resolved.

• Started

  Oct 20, 2026 · 3:54 PM

• Resolved

  Oct 20, 2026 · 6:20 PM

• Duration

  2h 25m

• Severity

  Minor

• ◐

  Investigating

  Oct 20 · 3:54 PM Sanity

  Between 14:56 and 15:16 UTC, we observed a slight increase in 524 error rates for a small subset of customers. The error rates have returned to normal, though we continue to investigate the cause.

• ◉

  Monitoring

  Oct 20 · 4:25 PM Sanity

  A fix has been implemented to mitigate the cause of these elevated API errors in the future. We are monitoring its rollout.

• ✓

  Resolved

  Oct 20 · 5:38 PM Sanity

  This incident has been resolved.