API & API CDN timeouts for small subset of customers

Summary

API & API CDN timeouts for small subset of customers

This incident has been resolved.

• Started

  Oct 27, 2026 · 2:33 PM

• Resolved

  Oct 27, 2026 · 9:27 PM

• Duration

  6h 53m

• Severity

  Major

• ◐

  Investigating

  Oct 27 · 2:33 PM Sanity

  Since 13:37UTC, a small subset of customers have been seeing intermittent increased latency on API requests, and some requests are returning errors. Most customers are not affected. Our engineers are investigating the cause and working to resolve it. We will post another update as soon as we have more information.

• ◐

  Investigating

  Oct 27 · 3:40 PM Sanity

  We are continuing to investigate this issue.

• ◆

  Identified

  Oct 27 · 3:48 PM Sanity

  The issue has been identified and a fix is being implemented.

• ◉

  Monitoring

  Oct 27 · 6:54 PM Sanity

  A fix has been implemented and we are monitoring the results.

• ✓

  Resolved

  Oct 27 · 9:27 PM Sanity

  This incident has been resolved.