Segment App UI Issue with Profile Traits with no recent activity

Summary

Segment App UI Issue with Profile Traits with no recent activity

This incident has been resolved.

• Started

  Sep 2, 2026 · 6:04 PM

• Resolved

  Sep 3, 2026 · 3:42 PM

• Duration

  21h 37m

• Severity

  Minor

• ◆

  Identified

  Sep 2 · 6:04 PM Segment

  We have identified an issue that may cause profile traits with no activity in the last 60 days to be unavailable in Audience Builder, trait and event pickers, and related trait detail views for some customers. This is a display issue only; underlying customer event and profile data is not affected.

• ◆

  Identified

  Sep 3 · 12:01 AM Segment

  We are continuing efforts to mitigate this issue.

• ◆

  Identified

  Sep 3 · 7:05 AM Segment

  We are continuing efforts to mitigate this issue.

• ◉

  Monitoring

  Sep 3 · 1:20 PM Segment

  A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.

• ✓

  Resolved

  Sep 3 · 3:42 PM Segment

  This incident has been resolved.