Some Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.

Summary

Some Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.

Between 11:54 - 14:07 UTC, we experienced checkout errors for stores using Stripe Payment Gateway. A fix was implemented at 14:07 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

• Started

  Jul 22, 2026 · 8:40 AM

• Resolved

  Jul 22, 2026 · 10:49 AM

• Duration

  2h 9m

• Severity

  Minor

• ◐

  Investigating

  Jul 22 · 8:40 AM Shopify

  Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.

• ◐

  Investigating

  Jul 22 · 8:56 AM Shopify

  We can confirm that merchants with Stripe Payment Gateway enabled may experience one of the following: * Multiple payment options enabled, Checkouts will not surface the credit card form. * Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.

• ◐

  Investigating

  Jul 22 · 9:13 AM Shopify

  We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.

• ◆

  Identified

  Jul 22 · 9:23 AM Shopify

  We've identified the problem impacting our third-party payment provider and we're working on a solution.

• ◉

  Monitoring

  Jul 22 · 10:13 AM Shopify

  This issue has been resolved and is being monitored.

• ✓

  Resolved

  Jul 22 · 10:49 AM Shopify

  Between 11:54 - 14:07 UTC, we experienced checkout errors for stores using Stripe Payment Gateway. A fix was implemented at 14:07 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.