Shopify Status · History · Incident #6764

RESOLVED

Chat support on Shopify Help Center is temporarily unavailable

Critical · Started Aug 27, 2026 · 2:31 PM

Duration

19m
Severity

Critical
Detection lead

—
User reports

—

Summary

Chat support on Shopify Help Center is temporarily unavailable

The monitoring period for this issue has ended and no further impact has been observed.

Started

Aug 27, 2026 · 2:31 PM
Resolved

Aug 27, 2026 · 2:51 PM
Duration

19m
Severity

Critical

Event timeline

How this incident unfolded

◐

Investigating
Aug 27 · 2:31 PM Shopify

Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.
◉

Monitoring
Aug 27 · 2:41 PM Shopify

The issues with the Shopify Help Center have been resolved, and are being monitored.
✓

Resolved
Aug 27 · 2:51 PM Shopify

The monitoring period for this issue has ended and no further impact has been observed.

Pattern

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