Some merchants encountering error messages within their admins

Summary

Some merchants encountering error messages within their admins

Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

• Started

  Oct 29, 2026 · 4:18 AM

• Resolved

  Oct 29, 2026 · 5:00 AM

• Duration

  42m

• Severity

  None

• ◐

  Investigating

  Oct 29 · 5:00 AM Shopify

  Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.

• ◐

  Investigating

  Oct 29 · 5:00 AM Shopify

  We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.

• ◆

  Identified

  Oct 29 · 5:00 AM Shopify

  We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.

• ✓

  Resolved

  Oct 29 · 5:00 AM Shopify

  Between 07:53 - 8:45 UTC on October 29, 2026, we experienced errors affecting the Admin, including in the Shopify mobile app. A fix was implemented at 08:30 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.