Some merchants encountering error messages within their admins

Summary

Some merchants encountering error messages within their admins

We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.

• Started

  Oct 29, 2026 · 4:18 AM

• Resolved

  Oct 29, 2026 · 8:57 AM

• Duration

  4h 38m

• Severity

  Major

• ◐

  Investigating

  Oct 29 · 4:18 AM Shopify

  Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.

• ◐

  Investigating

  Oct 29 · 4:34 AM Shopify

  We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.

• ◆

  Identified

  Oct 29 · 4:43 AM Shopify

  We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.