Free Plan Customers Are Experiencing Message Failures

Summary

Free Plan Customers Are Experiencing Message Failures

<p>We're aware that some customers on our free plan are experiencing message-sending limit blocks in an unusual spike pattern, which is preventing them from sending messages. We're investigating why this message limit was triggered unexpectedly for some teams. If you're affected, you may be temporarily unable to send messages until this is resolved.&nbsp;<br><br>We'll provide an update in 30 minutes or sooner if additional information becomes available.</p>

• Started

  Oct 1, 2026 · 5:39 AM

• Resolved

  Oct 1, 2026 · 11:59 AM

• Duration

  6h 20m

• Severity

  Minor

• ◐

  Investigating

  Oct 1 · 5:39 AM Slack

  <p>We're aware that some customers on our free plan are experiencing message-sending limit blocks in an unusual spike pattern, which is preventing them from sending messages. We're investigating why this message limit was triggered unexpectedly for some teams. If you're affected, you may be temporarily unable to send messages until this is resolved.&nbsp;<br><br>We'll provide an update in 30 minutes or sooner if additional information becomes available.</p>

• ✓

  Resolved

  Oct 1 · 11:59 AM Slack

  Incident resolved.