Trouble Accessing Historical Messages With Custom Data Retention Policies Enabled

Summary

Trouble Accessing Historical Messages With Custom Data Retention Policies Enabled

<p>Users with custom data retention policies enabled might be unable to see or load older messages. We apologize for the trouble and we'll share more news as it becomes available.</p>

• Started

  Aug 13, 2026 · 2:21 PM

• Resolved

  Sep 14, 2026 · 3:31 PM

• Duration

  32d 1h 9m

• Severity

  Minor

• ◐

  Investigating

  Aug 13 · 2:21 PM Slack

  <p>Users with custom data retention policies enabled might be unable to see or load older messages. We apologize for the trouble and we'll share more news as it becomes available.</p>

• ✓

  Resolved

  Sep 14 · 3:31 PM Slack

  Incident resolved.