ACTIVE INCIDENT

Trouble Accessing Historical Messages With Custom Data Retention Policies Enabled

Minor · Started Aug 13, 2026 · 2:21 PM

Duration

Ongoing
Severity

Minor
Detection lead

—
User reports

—

Summary

Trouble Accessing Historical Messages With Custom Data Retention Policies Enabled

<p>Users with custom data retention policies enabled might be unable to see or load older messages. We apologize for the trouble and we'll share more news as it becomes available.</p>

Started

Aug 13, 2026 · 2:21 PM
Status

Investigating
Duration

Ongoing
Severity

Minor

Event timeline

How this incident unfolded

◐

Investigating
Aug 13 · 2:21 PM Slack

<p>Users with custom data retention policies enabled might be unable to see or load older messages. We apologize for the trouble and we'll share more news as it becomes available.</p>