Some customers experiencing blurry image previews and download issues

Summary

Some customers experiencing blurry image previews and download issues

<p>We're aware there's an issue where a subset of customers are experiencing blurry images which can't be downloaded, this is happening across all clients. We're actively working to understand the cause, scope, fix, or other details.&nbsp;</p>

• Started

  Sep 12, 2026 · 4:04 AM

• Resolved

  Sep 12, 2026 · 1:00 PM

• Duration

  8h 55m

• Severity

  Minor

• ◐

  Investigating

  Sep 12 · 4:04 AM Slack

  <p>We're aware there's an issue where a subset of customers are experiencing blurry images which can't be downloaded, this is happening across all clients. We're actively working to understand the cause, scope, fix, or other details.&nbsp;</p>

• ✓

  Resolved

  Sep 12 · 1:00 PM Slack

  Incident resolved.