Service Disruption

Minor · Started Sep 27, 2026 · 4:08 AM

Duration

1h 46m
Severity

Minor
Detection lead

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User reports

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Summary

Service Disruption

Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.

Started

Sep 27, 2026 · 4:08 AM
Resolved

Sep 27, 2026 · 5:55 AM
Duration

1h 46m
Severity

Minor

Event timeline

How this incident unfolded

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Monitoring
Sep 27 · 4:08 AM Square

We experienced widespread elevated latency and service errors across Square. Services have largely recovered, though some residual errors are still happening with Payment Authorization, Refunds, Tip Adjustments, KDS delivery, and Printing. Reporting in Dashboard is also delayed. Tip Adjustments are degraded, but can be retried for up to 36 hours after payment capture.
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Resolved
Sep 27 · 5:55 AM Square

Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.